Help & Support
Frequently Asked Questions
General
What are the types of iTMOULDs users?
Is my personal information safe?
What kind of company is iTMOULDs?
I'd like to re-request the same work.
I'd like to do post-processing (painting, surface treatment), what should I do?
I want to do 3D design/modeling, what should I do?
I want to do 3D printing, what should I do?
What is the payment protection service?
What is Maker?
What is 3D Gallery?
What is 3D Auction?
I don't get a cell phone verification text.
Can companies that use corporate phones or foreign residents use the iTMOULDs service?
Maker
How do I update my maker information?
Is it possible to recover deleted maker service information?
What is the quotation request?
Why are service reviews important?
How long does it take to become a regular/business maker after my request is submitted?
I'd like to switch from being a business maker to a regular maker.
I'd like to switch from being a regular maker to a business maker.
I'd like to use iTMOULDs as a business maker.
I'd like to use iTMOULDs as a maker.
Is there a difference between regular and business makers?
Receipt/Tax
I won an event, do I have to pay taxes on my winnings?
What kind of receipts can I print out over the Internet?
What should I do to modify or cancel the tax invoice that I have already issued?
When can I apply for a revised tax invoice?
I canceled my order after paying with my credit card, but the credit card bill was still charged.
Is it possible to issue documented evidence (tax invoice, cash receipt) with the information of the person who orders?
Can I pay in cash or card installments when I order?
What is the difference between income tax deduction, documented evidence of expenditure, and tax invoice?
The tax invoice was issued as a "bill" instead of a "receipt" after payment was completed.
Is credit card payment safe?
Is it possible to deduct the input tax when reporting VAT with the credit card receipt?
When can I apply for a tax invoice?
I'd like to get a cash receipt/tax invoice. How do I proceed?
Shipping
How much is the delivery fee for a large product?
Is it possible to ship overseas?
What are the terms of free delivery?
I can't see the product in the box I received.
I paid the deliver fee in advance, however a delivery worker charged me again.
The product was delivered, but it was damaged. What should I do?
Can I choose the delivery date and time?
Can I receive my product by express delivery?
What is the company direct delivery?
How do I check the status of a delivery?
Transaction/Order/Withdrawal
How long does the cash withdrawal take?
I deposited more money than the amount of the product I ordered.
Is it possible to pay by credit card?
I'm curious about the fee for making a cash withdrawal.
How do I apply for cash withdrawal?
Can I cancel my order?
Can I download 3D model files multiple times if I already purchased the file once previously?